To make sure you diagnose the correct problem and explore viable solutions, follow these steps:
Seek wide-ranging input. Ask for feedback and analysis from people with different levels of experience and different areas of expertise. Listen to their findings without judging what you hear. Only after you digest their comments—and confirm your understanding—should you shift into weighing whether to heed their advice.
Look beyond the obvious problem. In many organizations, team members reach a quick consensus on the causes of a crisis. Don’t accept such conclusions at face value. Dig to expose other contributing factors and question what else the group needs to consider.
Stay calm. If you panic, you risk forgoing logic. And employees may lose faith in your problem-solving prowess.