Stage a surefire morale-booster at your next meeting.
Looking for a way to lift the team’s spirits? Ask each employee, “Who’s your hero and what have you learned from this person?”
Go around the room collecting inspiring stories. The responses will humanize co-workers and bring them closer together. And the resulting camaraderie can help team members overcome adversity and develop more tolerance and understanding for each other.
Don’t let backstabbers get away with flip remarks.
Whenever you hear an employee criticize a colleague, don’t let it go unnoticed. Test whether these critics are talking behind a colleague’s back.
Respond to comments such as “Rick never has a nice thing to say about anybody” by asking, “What did Rick think when you told him that?” Most employees will grin sheepishly and get your point: They should talk directly to the person or not at all.
Apply the “one question” rule to training sessions.
When you send employees to training workshops in May, make sure they learn and retain the material. How? Instruct them to ask the seminar leader at least one substantive question about the subject matter during the session.
Debrief with attendees by having them report back to you with at least one good question they asked—and the answer they received. This can serve as a useful reminder of key learning points.