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Bottom-line idea: Answer without fanfare

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in Office Communication,Workplace Communication

When someone asks you a question, answer it without fanfare. Say yes/no/it depends and elaborate as needed.

Evasive or roundabout responses test others’ patience and cause them to tune out. Avoid replying to a specific, closed-ended question by saying, “Let me tell you a story” or “Let me come at that from a different angle.” Listeners who seek information (or want to hear your succinct opinion) dread long, indirect answers and will instantly shut down or grow restless.

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