You manage a group of talented people who operate in an environment that’s almost always stressful. If they make just one mistake, it can lead to costly consequences.
Occasionally, an employee loses it. You need to impose calm while letting the hothead blow off steam.
One of your most productive, least error-prone employees, Jim, is becoming one of your most emotionally unstable. He’s so intense that he makes everyone else jittery.
Jim’s temper is volcanic. When he explodes (usually over something minor), you cannot contain him. His voice fills the room and his comments border on hysteria. His colleagues do their best to ignore his antics, but that’s growing difficult as his behavior worsens.
He doesn’t use foul language or lash out at others. It’s his raw fury and crazed wildness that most concerns you. He’s uncontrollable—and you fear his tirades are proving a huge distraction to the rest of your team.
You’ve urged Jim to ...(register to read more)