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One Bad Apple Spoils the Whole Bunch

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in Leaders & Managers,People Management

Just about everyone has worked with a complainer at least once. You know the type—always criticizing upper management, predicting the company is going down the tubes, saying not enough money is spent on advertising. Even if you try to ignore it, the complaining constantly pollutes the atmosphere and wears down the enthusiasm of the other employees.

At first glance, a simple solution is to have a heart-to-heart conversation with the complainer about your concerns, and if that doesn’t work, start the dismissal process with written warnings.

But this solution is not so simple if the complainer is also the superstar. Perhaps he or she is your top salesperson or is constantly coming up with creative ideas. Or this person is great with numbers and can recite the tax laws backward and forward. Maybe the complainer developed the software the company depends upon and is the only one who knows how to debug it. Then the decision is not...(register to read more)

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