It may be a team member’s sudden death. It can be a catastrophic illness or a serious workplace injury. It can be some broader issue that strikes at the entire organization’s well-being. When a crisis arises, a manager must be prepared to step up and lead the teams. Here’s how:
It’s impossible to foresee every emergency or crisis, but there are plenty of real-life examples to learn from. Imagine different scenarios that would precipitate a crisis for the team. Jot down your thoughts about what you would say and the steps you would take in response. At the very least, this helps you prepare for the unexpected so you’re not winging it when the time comes.
Team members who feel crushed by an event need to know you “feel their pain.” This doesn’t mean inappropriate displays of emotion on your part, simply a clear expression of sympathy and compassion. Give people the option to stay on the job and share ...(register to read more)