When longtime staff or specialized, skilled workers leave, they often take with them the history and knowledge of certain processes and procedures. Managers, already short-staffed from prior cutbacks during the recession, may not have developed written procedures for each job function.
“When current staff are asked to pick up the jobs of departed workers, they are functioning without the advantage of being trained or having a written policies and procedures manual to follow,” says Kristie Lorette, a business writer for Demand Media.
Newly assigned workers look to their manager for guidance. Yet the manager may not know the fine points of that job either. Together, they may come up with a make-do process and a number of workarounds. The work gets done, but barely. And at what cost?
The cobbled-together process conjures up the image of a Rube Goldberg machine. This concept comes from American cartoonist Rube Goldberg (1883–...(register to read more)