Disputes between co-workers and between employees and their bosses are almost inevitable—which is why every HR professional must know how to gather the necessary facts to find out what’s going on.
Whether it is a small inquiry that might only involve a couple of questions, or a weighty investigation into serious allegations of misconduct, being deliberate and intentional about an investigation will create a more helpful and less disruptive process.
First step: Making a plan
Take these steps before any fact gathering, interviewing or document retrieval begins:
1. Stop for a moment. Give yourself an opportunity to think about what to do. Avoid the temptation to prejudge the situation based on what you think you already know.
2. Identify and list the specific issues, complaints and concerns involved in the situation you’re looking at. There may be several.
3. Consider whether to get an outsider involved—typically your employmen...(register to read more)