“As business leaders, we do a really good job of telling people what they do wrong, and a really bad job at telling them what they do right,” says Bill Sims, author of the new book Green Beans & Ice Cream. “Positive reinforcement is one of the most powerful forces on the planet. Use it wisely, and performance moves off the chart. Use it poorly, and the results can be disastrous.”
Train your front-line supervisors using our Memo to Managers, The Art of Giving Positive Feedback.