Q: “I have frequently been told that one of my employees extends her lunch hour whenever I am out of the office. ‘Anna’ does not record this extra time on her timecard. If I question her, she acts insulted and says that the timecard is correct.
“Anna took another long lunch hour when I was out last week. Her co-workers are starting to become resentful, but since I’m not here to witness these absences, I don’t know how to solve the problem.” Stumped Supervisor
A: Your tardy employee seems to need a nanny, so you must arrange to have arepresentative present at all times. To accomplish this, ask your most dependable employee to serve as the acting supervisor when you are away.
Tell the staff that whenever you are absent, the acting supervisor will be in charge. Explain that you expect this person to keep a record of any leave taken during that period. If Anna still chooses to linger over lunch, you will have the documentation needed to charge her for the time.
Have you been putting off discussing a performance problem? Here are some tips that may help: Ten Steps to an Exceptional Coaching Discussion.