Any small business can post its core values on the wall and remind employees about them daily. But if employees are never held accountable for these behaviors, they’ll just repeat transgressions over and over.
“Accountability must be woven into the fabric of your organization. It has to become a part of every aspect of your business,” says Brian Bedford, co-author of the new book, Culture Without Accountability—WTF? What’s The Fix?
Here are four critical actions, according to the book, that business owners must take to create a culture of accountability in 2014:
1. Hold yourself accountable. “You must hold yourself accountable to at least the same level of expectation you have for your employees,” says Miller. “A rule applies to everyone or it applies to no one. As a leader you must be keenly aware that everyone is watching you, and everything starts at the top.”
Bedford gives the example of Sir Alex Ferguson, the long-time ...(register to read more)