A new report says the IRS needs to improve efficiency for telephone and correspondence services. According to the Government Accountability Office (GAO), access to the IRS telephone help in 2013 remained at 68%, the same as it was in 2012.
Also, unanswered paper correspondence that was more than 45 days old increased to 47% in 2013, up from 40% in 2012. (GAO-14-133, Dec. 2013)
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