by David Sturt
Truly great work produces an outcome that makes a difference. It’s work that moves results from good to great—for example, improving a process, saving a customer or increasing revenues.
Truly great work is produced by people who routinely do the same five things, which were revealed during an analysis of 1.7 million O.C. Tanner records of work for which employees won awards, plus survey results and more than 200 one-on-one interviews. We evaluated perspectives of the bosses whose employees did great work, the recipients of the work and the employees who produced it. Those who do great work:
1. Ask the right question
Great workers challenge the status quo and bring fresh thinking. We interviewed a Motorola engineer who, during the early 1970s, was tasked with improving a car phone. Instead of simply adding bells and whistles to the clunky radio version, he started asking questions: “Why is it that when I want...(register to read more)