Back in August, we brought you the news that residents of Washington, D.C., were the foulest-mouthed Americans, according to a poll by CareerBuilder.com. But that finding resulted from a relatively unscientific survey that simply asked people how often they used swear words at work.
Now we have at our disposal a much more rigorous data set. The Marchex Institute, an advertising analysis firm, compiled transcripts and recordings of 600,000 consumer phone calls to customer service centers over the course of 12 months. That target-rich environment yielded a new winner for the nation’s swearingest state.
Ohio residents do the most to put the cuss in customer, using profanity in one out of about every 150 phone conversations. The potty-mouth Buckeyes were followed by residents of Maryland, New Jersey, Louisiana and Illinois.
The states whose residents were least likely to swear: Washington, Massachusetts, Arizona, Texas and Virginia.
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