Every HR pro and manager has to deal with a certain amount of pessimistic, hostile or uncooperative behavior at times. It’s just part of the workplace. But a hard-core negative attitude that starts with just one employee can quickly infect an entire department (or sometimes a whole company) if you don’t rein it in quickly. The ugly result: A workplace that’s rife with backstabbing, gossiping and rebellious employees. Cal Butera, the editor of BusinessDaily’s Office Manager Today and Manager’s Legal Bulletin newsletters, provides the top 10 tips for confronting employees whose negative behavior has begun to affect co-workers and the company.
1. Don't get drawn into the employees' negative mind-set. Listen to their points, but don't temper your own realistic optimism.
2. Avoid getting into an argument. Negative people thrive on the negative energy of arguments. Point out areas of agreement when possible in or...(register to read more)