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‘Thunderbolts’ make a staff nervous but prepared

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in Leaders & Managers

Craig Fugate, the administrator of the Federal Emergency Management Agency (FEMA) since 2009, has been busy recently responding to questions about the flooding in Colorado. As an emergency manager in Florida, Fugate become known for his "thunderbolt" drills, in which he launched surprise disaster scenarios on staff members who were expected to react with the same speed and decisiveness as they would in a real situation. He is also credited with coining the term "Waffle House Index," a measurement of a disaster's severity as reflected by that restaurant chain's singular determination to open its stores during them.

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