Jill Nelson is founder and CEO of Ruby Receptionists, the nation’s No. 1 small company to work for, according to Fortune magazine. She is widely celebrated for her innovative approach to company culture, so we reached out to learn more about how she creates powerful and positive employee experiences at her virtual receptionist firm.
APT: What makes an admin happy on the job?
Nelson: Having a mission that resonates with employees is essential to a happy workplace. At Ruby, our mission is to perpetuate human connections in an increasingly virtual world. Rather than seeing 250 calls a day, our receptionists see 250 opportunities to make a difference.
APT: Do the things that make admins happy on the job change as they move up in an organization?
Nelson: For every five years at Ruby, employees receive a five-week paid sabbatical, $1,000 and coaching with a positive psychologist to realize a dream. They can take this time to do an...(register to read more)