often focuses on the end of the process—the written warnings that, if unheeded, can lead to firing. But the oral warnings that come at the beginning are just as important. If they work, the rest of the process is unnecessary.
Remind bosses to include these three steps in every oral warning:
- Detail the problem and solution.
- Note the employee’s reaction.
- Document it, even though it’s an oral warning. Bosses should retain those notes in their own files.