Question: "On our admin team we have 'Karen'—a good worker except when it comes to helping out others if they haven't met her precise expectations. Her view is that if people don't follow procedures to the letter, then their problems should be ignored in order to teach them a lesson, even if this means a deadline is missed, a report goes out incorrectly, or a very minor mistake that could easily be fixed is left to become a bigger one through her inaction. I know she has a point about showing people the need for order, but aren't we here to help those we work with above all things?" — Christine, Operations Clerk
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