Do you survey your bosses about your team’s performance?

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Question: "Have you ever surveyed the executives you or your team work for regarding the level of support they receive and the skill set of the admin team? Do you have a survey or resource you can share?"  — Heather, Executive Assistant

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{ 6 comments… read them below or add one }

Tammy May 16, 2013 at 4:45 pm

Yurika, I love your idea. It’s short and too the point and I think people wouldn’t mind answering those three questions. This would give the proper amount of feedback in order to improve upon something. I think it could be done yearly before performance reviews. Thank you!

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Matt May 15, 2013 at 8:12 am

Our team thought about doing this once, but it just seemed like an invitation to people to nitpick about things they would otherwise not bother to think about. We do the best we can with the time and resources we’ve got, so we just let the feedback come at our performance reviews.

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Bridge May 10, 2013 at 11:43 am

My company has a built in review process called a 360°. I provide a list of managers and peers within my group and outside of it who I’ve worked with over the past year. They are all sent a review form (it’s a built in review system online) where they all answer the same questions online with the opportunity to add comments as well. Those reviews are gathered together — all anonymously — and my boss presents all the feedback in my review annually. It’s a good system, though we all kind of resist doing them for some reason.

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Yurika May 9, 2013 at 5:34 pm

I support about 16 leaders and so I take the opportunity to ask each one to lunch or to meet about 15 minutes and ask three questions:

1) What do I do well?
2) What do I need to improve?
3) What more can I do to support you?
I find it to be very helpful to continue my growth as an Executive Assistant and also to build a trusting relationship with the people I support.

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Bridge May 10, 2013 at 11:41 am

Yurika, Good idea! I support a large group and I could easily include this in the biweekly meetings. I think it would go over better if I was asking the questions vs. them having to tell me if something was going poorly.

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Theresa May 9, 2013 at 4:57 pm

I worked for a Fortune 500 company once and I would survey everyone I supported around the same time I was writing my personal evaluation for feedback on my performance. It covered a variety of areas, included what I did well and what they’d like me to start doing or do differently.

I don’t have the form but it was something HR department put out.

There was an expectation that all employees do this — support staff and otherwise. My boss told me I was the only one in my department who had actually done this. (Everyone was instructed to copy my boss with their comments.)

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