Mistakes can be a valuable learning opportunity and a chance to boost your career, says author and consultant Jay Heinrichs, who recommends these four steps.
- Deliver the news yourself before anyone else. You control the message when you’re the first to deliver it.
- Come with a plan in hand. People will be less concerned about your mistake when you follow its revelation with a great plan to make things right.
- Focus on the future. Keep the conversation directed toward what is going to happen next, not what has already happened.
- Resist the urge to apologize. Apologies draw attention back to the past. Also, not apologizing keeps you in a position of strength.
— Adapted from “Screwing Up Could Be Your Best Career Move—If You Do It Right,” Jay Heinrichs, FastCompany.com.