Patience is a virtue. Practice it, especially when you have an employee who seems to gripe about everything. Sure, serial complainers are a pain. Don’t make matters worse by striking back.
Recent case: U.S. Postal Service employee Babu frequently filed internal complaints about overtime, alleged ethnic slurs, his supervisor’s supposed harassment and on and on. Finally, he sued, alleging a long list of discriminatory actions.
But the Postal Service was ready to dispute every claim. It carefully documented all its interactions with Babu and had legitimate business reasons for every action that could have been adverse. Babu’s case was quickly dismissed. (Thomas v. Donohoe, No. 4:10-1838, SD TX, 2013)