As a leader you can tell people what to do. But barking orders rarely endears you to your team.
A better way to instruct and inspire staffers is to share personal anecdotes. Admitting mistakes you’ve made or lessons you’ve learned is particularly useful if you want others to see your point and follow through. Here’s how to harness different forms of communication to share stories.
- Write pithy emails to employees in which you describe a frustrating customer service encounter.
- When an assignment, reveal how you first learned to complete a similar task.
- Respond to questions in a staff meeting by sharing a “teachable moment” rather than spoonfeeding advice or directives.
— Adapted from “How Telling Your Story Can Make You A Better Leader,” Henna Inam, www.transformleaders.tv.
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