Everyone I’ve ever discussed the concept of trust with has a wide range of emotions related to it. While everyone wants more trust in their relationships, and believes that in an environment of higher trust they will be more productive, less stressed and generally enjoy their life and work more, we are often stymied, wondering how to reach these greater levels of trust.
Arriving at this conclusion comes from one basic mental model that assumes trust grows based on the other person’s behavior. This mindset is proven by comments like:
- “They have to earn my respect.”
- “I have to see that they are honest and dependable.”
When we see trust in this way, it seems to be outside of our control—we must wait for others to prove their trustworthiness in order for trust to build.
Let me propose a second mental model to put into the trust mix: People will generally live up to the trust that we place in them. If you believe this, you mig...(register to read more)