Dr. Paul Marciano is the author of Carrots and Stick Don’t Work: Build a Culture of Employee Engagement with the Principles of RESPECT. We spoke to him about how to build a successful career as an admin and the power of respect in the workplace.
APT: What is the most important factor for career success for administrative professionals today?
Marciano: Successful administrative professionals have three primary skills. First, they are adroit gatekeepers that “protect” their executives by screening emails and phone calls, and maintaining a schedule that optimizes the executives’ time.
Second, when asked, they offer valued input based on their unique perspective and experience.
Third, they are highly efficient. In my experience, efficiency is an area in which many administrative assistants can improve and add greater value. This is especially true when it comes to using various software programs, e.g., Word, Outlook, ...(register to read more)