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What are the admin’s ironclad rules to live by?

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in Admin Pro Forum

Question: "For the company policy guide, our team is submitting a set of three rules—just three—that administrative assistants should keep in mind as they go about their work in order to be the best they can be. Does anyone have any good ones that we should make sure to include?” – Toby, Receptionist

{ 12 comments… read them below or add one }

Laurie January 2, 2013 at 3:35 pm

1. Establish your priorities at the beginning of each day, communicate them to your boss to make sure you are on the same page, and commit to achieving at a minimum the first thing on your list.
2. Acknowledge all communications, even if you can’t provide a complete response. Commit to a response timeframe.
3. Write it down. To keep track of calls, in person requests, regular mail, meetings, etc. it is so helpful to have a daily record. Best method is to record everything as an Outlook task or appointment so you can establish automatic reminders for follow up or have an easily accessible reference to your communications.

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G January 4, 2013 at 8:04 am

I do the same thing as Laurie. This way if you forget a task Outlook reminds you.

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Marcie January 2, 2013 at 1:23 pm

1 – Help more often than you need to
2 – Play nice with everyone
3 – Remember, it’s just the workday–not the end of the world!

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Bianca Constance December 31, 2012 at 8:03 am

(1) Confidentiality — you will hear things that no one should know.
(2) Respect — yourself and others
(3) Be willing to go the extra mile

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Linda Atkins December 28, 2012 at 4:20 pm

1. Confidentiality
2. Be the “Go to person”
3. Work like you are going on vacation next week.

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Rachel Etier April 8, 2013 at 11:25 pm

Ohhh! I like “3. Work like you are going on vacation next week.” Good one!

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Admin Amy December 28, 2012 at 12:44 pm

I have one that goes along with honoring confidentiality: Hear everything; repeat nothing. A lot of times we, as assistants, are left out of the loop. Even though it may be unintentional, I feel as though I do my job better if I know and understand what’s going on in the background.

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Sandra December 28, 2012 at 9:04 am

Always have your Boss’s back
Honesty
Confidentiality
and remember” Smile and Wave boys Smile and Wave”.:)

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Darlene Puckett December 28, 2012 at 8:49 am

1. Know your #1 priority at all times – (the person & company you work for)
2. Accept any challenge (within reason)
3. Show office etiquette and be a team player

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Collette December 27, 2012 at 7:36 pm

#1. Confidentiality is vital to an admins success.
#2. Strive to achieve a professional reputation of being in the know, with a positive attitude; NEVER leave someone hanging because of lack of information; ALWAYS make it your job to find the answer; therefore providing excellent customer service!
#3. As the admin, you are the customer’s first contact; you are representing the institution. Your professionalism, your knowledge base, and your positive attitude towards all employees and customers reflects well of your boss. This reflection is good for your continued employment.

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Sharron December 27, 2012 at 6:13 pm

1. Always be professional.
2. Maintain confidentiality.
3. Have a “can do” attitude.

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Angela December 27, 2012 at 4:46 pm

1. Confidentiality is of utmost importance.
2. Acquire a reputation of being the “go to” person. Don’t say that something can’t be done, just make it happen…and always do it with a smile :)
3. Above all, always remember you are an administrative assistant…doesn’t matter who you report to, you are there to be a team player & assist anyone who needs your help. Your boss will love when people compliment you to him/her all the time, you are a reflection of your boss, so that makes him/her look good too. (it goes far when merit raises are handed out)

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