Turn down the volume at work

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in Centerpiece,Workplace Communication,Workplace Conflict

man yelling at woman through megaphoneMost people would agree that it’s important to manage your emotions in the office.

But is it appropriate to create official policies that would ban heated exchanges?

That’s what one reader asked recently on the Admin Pro Forum:   

“Our HR department is thinking of levying a policy that would discipline an employee for ‘raising his or her voice in anger’ when involved in a verbal exchange inside the office.

“Some here say it’s high time that hotheads learn to debate respectfully so as not to poison the atmosphere, but this seems to reach too far to control worker behavior. I’d love to know what ­others think be­fore I vote on the policy!” — Cassandra, an accounts payable specialist.

Readers offered their take on the issue.

Some felt like this would be an appropriate boundary for an organization to set, even as they acknowledged that it would have to be worded and enforced carefully.

One reader, Amy, shared a story about how a...(register to read more)

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