An Asian couple is suing the owner of a Queens Hooters restaurant after they discovered the word “Chinx” printed in the customer ID field of their take-out receipt.
The Korean immigrants said the hostess and another Hooters worker were gawking and giggling at them, according to the racial discrimination lawsuit filed in Brooklyn Federal Court.
After an investigation, the hostess admitted to typing in the slur and resigned. An attorney for Hooters told the New York Daily News employees are permitted to refer to customers by an article of clothing or hair color to help workers remember who placed an order—but never by their race.
The lesson: Use this case as a reminder to employees who deal with customers. There is no place for such pranks.
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/33533/hooters-cashier-rings-up-lawsuit "
- ADA: Drug and Alcohol Addiction
- Firing employee? Require the presence of at least 2 managers during discharge meeting
- Investigating sexual harassment? Ask victim whether she's told HR everything
- Seek legal assistance when negotiating contract terms with union
- Older worker's performance falling? Document the decline before discharge