It’s easy to become frustrated at work, but yelling won’t help you get your point across. Instead of screaming, use a calm tone and focus on the situation at hand, recommends Amy Levin-Epstein in Forbes.com. Some other tips for resolving problems in a productive way:
- Get informed. Make sure you understand the details of the situation before you jump into the fray.
- Mind your body language. Certain nonverbal cues, such as leaning forward while conversing, can show that you are invested in the discussion.
- Location, location, location. In general, it’s best to pick a private spot to discuss touchy topics. This will allow supervisors and employees to speak frankly about the problem without causing embarrassment.
— Adapted from “How To Exert Authority At Work Without Yelling Or Screaming,” Lisa Quast, Forbes.