Have you ever tried to explain a problem to your help desk and just know that you’re not being understood? — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Have you ever tried to explain a problem to your help desk and just know that you’re not being understood?

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Have you ever tried to explain a problem to your help desk and just know that you’re not being understood? Do you need to provide assistance to people and know they are frustrated because the explanation doesn’t seem to make sense to them?

Windows 7 has the answer in the Problem Step Recorder. Find this tool by clicking on the Start button and typing “psr.” It looks like a sound recording panel when it opens. Click the Start Record button and repeat the steps that caused the problem (or describe the solution). When you’re done, click Stop Record.

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