Observation and feedback are essential to your role as a leader.
How to make sure you keep paying attention:
1. Schedule your observations—say, once a week—keeping your direct reports in a rotation rather than focusing too much on the weakest ones.
2. Take notes each time, compiling two or three ideas for improvement.
3. Give face-to-face feedback and offer those ideas. Show them what works. Also ask your people for their thoughts on the best ways to improve performance—theirs and yours. Ask how you can help.
4. Build in accountability. Make sure your feedback and your employees’ efforts translate into practice. Failure should result in more help and a shorter leash. Success should bring praise and rewards.
— Adapted from Leverage , Paul Bambrick-Santoyo, Jossey-Bass.
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