Prioritize. Following through on commitments means that if you agree to do one thing, you won’t be able to do something else. Four-time Olympic medalist Silken Laumann advises keeping this old chestnut in mind: “You can have it all. You just can’t have it all at once.”
— Adapted from “Being Impeccable With Your Word,” Silken Laumann, Motivated.
Good looks pay. Studies conducted by economist Daniel Hamermesh show that better-looking American men earn 4% more than average-looking men of similar education and experience, and uglier men earn 13% less. That typically means about $230,000 over a lifetime, and the numbers are similar for women.
— Adapted from Beauty Pays, Daniel Hamermesh, Princeton University Press.
For your employees. Three things they should never say to customers:
- “That’s our policy.” The purpose of this phrase is to shut somebody down.
- “There’s nothing I can do.” There’s always something you can do.
- “That’s the manufacturer’s responsibility.” Your customer has a relationship with you, not your supplier.
— Adapted from “5 Worst Things You Can Say to a Customer,” Ron Burley, Inc.
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