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Company’s survey succeeded because of employee trust

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After a major merger, Sims Metal Management in Princeton, N.J., polled employees to learn how engaged they were in their work, and got an overwhelming response.

More than 90% of employees of the world’s largest metal and recycling company responded to the organization’s first-ever employee engagement survey. Execs attribute the impressive showing to these factors:

  • The CEO made it clear the survey had his backing.
  • The company assured employees that responses would be confidential, and that they would see the survey results—good and bad.
  • Management pledged to use the results to make appropriate changes.

The survey found overall employee engagement was 77%, which Sims says is higher than the manufacturing-industry average.

Contact: Thomas Sansone, group chief HR officer, at (212) 604-0710.

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