• LinkedIn
  • YouTube
  • Twitter
  • Facebook
  • Google+

Hotel staff learns about better service by mixing drinks

by on
in HR Management,Human Resources

Boutique hotel chain Affinia Hotels has hired a bartender to teach its staff about customer service.

Mixologist Dushan Zaric, co-founder of the American Bartending Institute of New York, uses drink-mixing exercises to demonstrate the power of maintaining both a positive attitude and a focus on the task at hand.

Example: In one exercise, ­employees who work as reservationists, desk clerks, housekeepers, bellmen and other hotel jobs create cocktails using identical ingredients and directions. They usually find that each employee’s drink tastes different, based on the state of mind of its creator, which affects the quality of the product and the service the employee delivers.

Contact: Chrissy Denihan O’Donovan, chief comfort officer,  (646) 424-2600.

Like what you've read? ...Republish it and share great business tips!

Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...

We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.

The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.

" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/32583/hotel-staff-learns-about-better-service-by-mixing-drinks "

Leave a Comment