A Texas executive’s coach asked how employees would rate him as a listener.
“I think they would say I’m a bad listener,” the exec replied, “but if you press them, they’ll say I always get their content.”
His prediction was right. Getting your point across is different from being heard. He confused the need to answer questions with the need to respond to people. Both are necessary.
Respond to both question and intent:
- Answer both the stated and unstated question. After answering, ask if there’s an underlying process that needs to be fixed.
- Acknowledge the questioner’s feelings.
- Confirm your common goals.
- Discern your points of view.
- Check your answers: Ask if you’ve helped.
— Adapted from Leading Out Loud, Terry Pearce, Jossey-Bass.
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/31876/are-your-people-being-heard "