Seems like we’ve cultivated a nation of sheep.
Some ideas on getting candid feedback:
To verify whether you’re hearing the truth, put mechanisms in place such as ombudsmen, hotlines and surveys. If you see people looking around in meetings, waiting for others to speak, that’s a bad sign.
To encourage open dialogue, have lunch with small groups of employees, hold “skip-level” meetings in which executives meet with employees two levels down. Thank people for speaking up.
If employees are afraid to come forward, get out on the front lines and ask them. Also give them a safe space to talk in small groups—but be sure to act on their input so they’ll want to speak up again.
— Adapted from “How Can I Get Candid Feedback From My Employees?” Mina Kimes, Fortune.