Learning faster than your competitors can lead to a competitive advantage. So can changing faster than your competitors.
What you learn has to be translated into change. And that suggests a continuous feedback loop of perceiving and change.
It works like this:
- Make initial observations and describe or define them.
- From that description, set your intention.
- Act on the intention—but not defensively. Reach out to employees and customers.
- As a team, observe again, doing the best you can to downplay history and everybody’s preconceived notions.
- Swap your original intention for a new one. Repeat.
— Adapted from The Art of Quantum Planning, Gerald Harris, Berrett-Koehler Publishers.