“If you don’t have a good attitude, we don’t want you, no matter how skilled you are. We can change skill level through training. We can’t change attitude.” — Herb Kelleher, co-founder of Southwest Airlines
Figuring out if applicants have the technical skills to perform a job is relatively easy. You run a test and look at the numbers. What’s more difficult is finding out whether a person has the personal characteristics that would make them successful AND someone co-workers wouldn’t go nuts working alongside.
Nearly half of new hires (46%) fail within 18 months of being hired, according to research in Mark Murphy’s new book Hiring For Attitude.
Why do so many fail? It’s not a lack of technical skills (only 11% fail for that reason). Instead, 89% fail for attitudinal reasons—emotional intelligence, coachability, motivation and temperament.
You CAN have both. And while most companies do a pretty good job measuring the hard ski...(register to read more)
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