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Largest insurer ties staff bonuses to customers’ health

by on
in Leaders & Managers,Management Training

WellPoint, the largest U.S. health insurer (based on commercial membership), has tied part of its 42,000 employees’ annual bonuses to the health of its 34 million members.

The insurer has created a Member Health Index of 20 clinical areas that reflect the quality of care individuals received. It targets prevention, care management, clinical outcomes and safety. Five percent of every employee’s bonus depends on achieving goals. 

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