Q. I used to highlight emails from certain people in a particular folder. I can’t find this option in Outlook 2010.
A. In Outlook 2003 and 2007, this option is found under the Tools dropdown menu selection, Organize. A panel appears at the top where you can choose to organize by color. In Outlook 2010, it is referred to as Conditional Formatting. To locate the option, click on the View tab and then View Settings. Click the Conditional Formatting button and then the Add button to specify a new rule. If you used this option before, this dialog box is the same.