For today’s e-generation, the impersonal tools of email, texting and Facebook have replaced the handshake deal and paper business card. The result, say many HR professionals, is millions of employees who have failed to develop the people skills necessary to conduct face-to-face business, get along with colleagues or impress the boss or board member.
To combat this trend, more corporate training departments are turning into pseudo charm schools. They’re sending employees to business etiquette classes (or hiring personal coaches) to put polish on everything from business correspondence and conversational skills to personal hygiene.
At stake: professionalism and credibility. Enrollment is booming at business etiquette schools.
“The good news is that these skills can be taught,” says management coach and trainer JoAnn Corley. “It’s mostly a matter of teaching employees to become more aware that they are alienating people wi...(register to read more)
To read the rest of this article you must first register with your email address.
{ 2 comments… read them below or add one }
Awesome Post. It feels good
This post offers comprehensive guidelines that can effectively maintain or improve workplace etiquette with a little employee coaching. Great job!
http://www.impactlearning.com/solutions/training-programs/call-center-coaching/