For today’s e-generation, the impersonal tools of email, texting and Facebook have replaced the handshake deal and paper business card. The result, say many HR professionals, is millions of employees who have failed to develop thenecessary to conduct face-to-face business, get along with colleagues or impress the boss or board member.
To combat this trend, more corporate training departments are turning into pseudo charm schools. They’re sending employees toclasses (or hiring personal coaches) to put polish on everything from business correspondence and conversational skills to personal hygiene.
At stake: professionalism and credibility. Enrollment is booming at business etiquette schools.
“The good news is that these skills can be taught,” says (register to read more)coach and trainer JoAnn Corley. “It’s mostly a matter of teaching employees to become more aware that they are alienating people wi...