- Do You Know People’s Names? There’s a funny new show on HBO called Veep in which Julia Louis Dreyfuss plays a total unlikable vice president of the United States. In the first episode, she has an aide constantly beside her to whisper the name of or personal facts about the person she’s just about to shake hands. If you find yourself wishing that you had a secret weapon like that, you’re probably a transmitter. Receivers take the time to learn people’s names and what’s going on in their lives.
- Do You Ask People What They Think? One of my favorite stories of all time was the Inc. magazine profile on their 2006 Entrepreneur of the Year, the late Ken Hendricks. In around 40 years, he went from being a roofing assistant to owning a multibillion dollar roofing supply company. He did it by buying one company after another and improving them. When asked what his most important strategy was, he said he went to the loading dock of the company he had just bought and asked the folks on the dock what they would do if they were in charge. He then implemented all of their ideas. He said he had about a 90% hit rate on good ideas and that was good enough to use the strategy again and again. Receivers ask some version of the question, “What would you do if you were in charge?”
- Do You Shut Up Enough To Listen? I love that line about we were given two ears and one mouth for a reason. That’s actually a pretty good ratio. Receivers tend to listen twice as much as they talk.
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