The rush of the modern—business-casual dress codes, virtual job interviews, using text messages to confirm business appointments—is turning corporate training departments into charm schools. More organizations are sending employees toclasses (or hiring personal coaches) to put some polish on everything from business correspondence and conversational skills to personal hygiene.
At stake: Professionalism and credibility. Enrollment is booming at business etiquette schools.
The reason, agree workplace coaches and Emily Post types: So many people rely on text messages, email and Facebook to communicate with each other that they haven’t developed the skills necessary to conduct face-to-face business, get along with colleagues or impress the boss or a board member.
“The good news is that these skills can be taught,” says (register to read more)coach and trainer JoAnn Corley. “It’s mostly a matter of teaching employees ...