Some employees are never happy. They file complaint after complaint—sometimes with merit, but more often without. Handle serial complainers as you do one-time complainers. Investigate the claims, fixing legitimate gripes and rejecting all the rest.
If the chronic complainer sues, chances are the court will realize that you’ve been dealing with someone who is habitually crabby.
Recent case: Anthony Palermo, who is white, was supervised by two black women. He filed several general discrimination complaints concerning promotions and his job classification. Those resulted in two pay-grade promotions.
Then Palermo filed an internal request for a desk audit to prove he should be classified even higher. An expert from headquarters performed the audit with help from Palermo’s supervisors. Everyone agreed that Palermo performed some extra tasks, but not often enough to warrant an upgrade.
Meanwhile, Palermo had to attend a meeting where he was accused of sexual harassment. He also complained he had too much to do. His supervisor then asked for a list of tasks so she could determine whether he was overworked.
At that point, Palermo sued, alleging retaliation.
But the court rejected his claim, pointing out that there was no evidence that the supervisors were untruthful about his work. There was no evidence that they did anything but try to supervise his work and handle a sexual harassment complaint. In other words, they were just doing their jobs. (Palermo v. Clinton, No. 11-1958, 7th Cir., 2012)
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/30157/handle-serial-complainer-with-the-same-professional-skill-you-use-with-everyone-else "
- Diagnosis just start of ADA assessment process
- Are your employees equal-opportunity offenders? Be sure your discipline is just as colorblind
- Employee pushing envelope on HR policies? Maybe he's not best for job with lots of rules
- The HR I.Q. Test: July '08
- Accommodate religious requests; don't argue 'sincerity' of beliefs