1-Minute Strategies: March ’12 — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

1-Minute Strategies: March ’12

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in Office Communication,Workplace Communication

• Give your résumé a 21st century update by making it search-optimized for Google. Remember that keywords are king. Look at listings for the sort of job you desire to see what words pop up frequently. Then make sure those words are peppered throughout your résumé.

• Memorize this rule when typing: one space after a period at the end of a sentence. Years ago, the rule was two spaces. But the verdict these days is clear: One space.

• Use this email best practice: If your message is fewer than seven words, put it in the subject line.

• Quick 10-second grammar ­lesson: Don’t use apostrophes to form plurals. Do use them in forming contractions and possessives, except for possessive pronouns (such as “yours”).

• Got a customer complaint? Three tips for framing it, from Harvard Business Review: 1. Make sure you fully understand the situation. 2. Propose a resolution. Ask: “What would make things better for you?” 3. Show respect. Keep your feedback constructive, so the other party can improve.

• Prepare in advance for those times when you know you’ll be tongue-tied. Example: Write a short script for the moment you end up sharing an elevator ride with the company CEO.

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