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Flex drives customer satisfaction, record profits

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in Compensation and Benefits,Human Resources

Tax services firm Ryan & Co. measures employees’ work performance by results achieved, not hours worked. The result: an ultra-flexible workplace that allows employees to choose their hours, where they work and how much time to devote to work each day.

A three-year-old program called “myRyan” created a major culture shift at the Dallas-based organization, where managers say both employees and clients are happy with the change. The company reports improved employee retention, solid year-over-year revenue growth and the highest client satisfaction ratings in its history.

“In exchange for incredible flexibility and freedom, every Ryan employee has accepted responsibility and accountability for producing superior results, and our clients are benefiting as an outcome,” said CEO G. Brint Ryan. “We are leading our industry into a new age of business productivity based on workplace flexibility.”

Contact: Jim Aubele, chief marketing officer, (972) 934-0022.

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