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Airline’s ‘Customer Cup’ prompts friendly competition

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in Employee Benefits Program,Human Resources

American Airlines recognizes em­­ployees at five airports each quarter to promote friendly competition for better customer service.

“Customer Cup” awards are categorized by market size, from largest to smallest stations according to flight activity. Winners excel at gate interactions, the boarding experience, delay management, onboard interactions, baggage handling and baggage resolution.

Employees who contribute earn a party in their honor.

Contact: Stacey Frantz of American Airlines, (817) 967-1577.

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