American Airlines recognizes employees at five airports each quarter to promote friendly competition for better customer service.
“Customer Cup” awards are categorized by market size, from largest to smallest stations according to flight activity. Winners excel at gate interactions, the boarding experience, delay, onboard interactions, baggage handling and baggage resolution.
Employees who contribute earn a party in their honor.
Contact: Stacey Frantz of American Airlines, (817) 967-1577.
- Lessons from the 2006 SHRM conference: Do you really need to offer that employee benefit?
- Section 409A extends beyond formal deferred comp plans
- Check whether staff leasing provider is covered by Texas workers' comp law
- Play it straight: When employee's complaints become irrational, stick with sound procedures
- Study cites N.J. as a hotbed of wage-and-hour claims