Airline’s ‘Customer Cup’ prompts friendly competition — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Airline’s ‘Customer Cup’ prompts friendly competition

by on
in Employee Benefits Program,Human Resources

American Airlines recognizes em­­ployees at five airports each quarter to promote friendly competition for better customer service.

“Customer Cup” awards are categorized by market size, from largest to smallest stations according to flight activity. Winners excel at gate interactions, the boarding experience, delay management, onboard interactions, baggage handling and baggage resolution.

Employees who contribute earn a party in their honor.

Contact: Stacey Frantz of American Airlines, (817) 967-1577.

Leave a Comment