Being a stellar admin requires the skills of a mind-reader. So it was a boon recently when admins heard two executives speak candidly at the 18th Annual Conference for Administrative Excellence about the administrative profession.
They were essentially asked, “What gives an admin ‘wow’ factor?”
One of the executives, Diana L. Best of Novant Health, replied that she was looking for three standout qualities—“communication, customer service and the ability and desire to go the second mile.”
Her Novant Health colleague, Jacque Daniels, said she most valued three attributes in an administrative assistant: the ability to anticipate, good judgment and confidence.
There's a certain kind of know-how that makes you invaluable to your boss. Every time a delicate office problem or uncomfortable circumstance arises, your special knowledge will make you an invaluable ally. You can put the techniques to work for you immediately. No one will know you’re using them. You will simply look and feel more confident — more at ease. Just think how your calm savoir-faire will boost your self-confidence! Learn how with Mastering Business Etiquette & Protocol
In what ways do administrative professionals sabotage themselves? Three behaviors do serious damage to an administrative pro’s sheen, these execs said:
1. Taking a “transactional” approach to the job, rather than being focused on relationships. Doing only what you’re asked to do, only focusing on “my little world, my little desk.”
2. Speaking negatively about the person you support.
3. Breaking the bonds of trust by sharing confidential information.
If you’ve made missteps in the way you conduct yourself on the job, advised the execs, “take small, incremental steps in the right direction.” And be persistent.
— Adapted from “Executive Perspective,” Nancy Fraze, “Office Dynamics” blog.
By showing you how to act in almost every business situation — by giving you new ease and grace — Mastering Business Etiquette will help you be more confident with others ... less likely to feel unnerved or embarrassed.
The fact is, people are naturally drawn to a self-confident person. By showing you what to say and do in almost every business situation, by giving you new ease and dignity, Mastering Business Etiquette gives you an assurance that others will notice and envy.
It’s a snowball effect: The more poised and confident you are, the more people will like and admire you, which in turn will boost your confidence even more, and so on.
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