Don’t wait for employees to use the magic words—“sexual harassment”—to begin investigating a complaint. It’s up to you and yourteam to decipher an employee’s protests to determine if they could fall into that legally dangerous harassment-complaint zone.
Case in point: BVI Precision Materials, a
The receptionist complained to HR, but the company didn’t respond because the receptionist didn’t use the words “sexual harassment.”
Bottom line: A prompt, appropriate response might have spared BVI this costly settlement.