How High is Your Organization’s ‘TCA’ Index? A 12-Step Program to a Kinder, Gentler Workplace

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in HR Soapbox

When Yahoo CEO Carol Bartz was ousted this month, she went out in her classic style, with verbal guns blazing. The woman who once threatened certain Yahoo employees to “drop kick them to f***ing Mars,” told the press after her recent firing that Yahoo had “f***ed me over.”

Are harsh words and harsh behavior becoming more common? About four in 10 people believe the workplace has become increasingly more uncivil and disrespectful in recent years, according to a national Civility in America poll.

fightThe cost isn’t just felt inside the office. The study says Americans this year are shutting their wallets to incivility in much larger numbers. A full 69% of people—up from 54% last year—say they’ve decided not to buy from a company again because they’ve been treated in an uncivil way.

A couple years ago, a best-selling book (The No A**hole Rule by Robert Sutton) brought this issue to national discussion. It described—using the TCA, or...(register to read more)

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{ 3 comments… read them below or add one }

Sue September 27, 2011 at 12:16 pm

Robert Sutton’s newer book is also really great, Good Boss, Bad Boss. Most of us are both bosses ourselves and have bosses, he “shows, doesn’t tell” how to both improve your own behavior and tactfully call out your boss when he misbehaves… Lots of interesting, impressive real-life stories to stop the “bad boss” cycle.


Ruby September 26, 2011 at 10:01 am

Wow, Hit the nail on the head. There seems to be no filter on anyones mouth. Have been dealing with this and have just maybe gotten to a place where the employees are beginning to behave.


Michelle September 22, 2011 at 1:21 pm

I terms of language, the bar of “what’s acceptable” seems to have been lowered in recent years. It’s the same thing on TV. Maybe I’m just showing my age, but decorum and modest seems to have left when Twitter and Facebook arrived.


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