When Yahoo CEO Carol Bartz was ousted this month, she went out in her classic style, with verbal guns blazing. The woman who once threatened certain Yahoo employees to “drop kick them to f***ing Mars,” told the press after her recent firing that Yahoo had “f***ed me over.”
Are harsh words and harsh behavior becoming more common? About four in 10 people believe the workplace has become increasingly more uncivil and disrespectful in recent years, according to a national Civility in America poll.
The cost isn’t just felt inside the office. The study says Americans this year are shutting their wallets to incivility in much larger numbers. A full 69% of people—up from 54% last year—say they’ve decided not to buy from a company again because they’ve been treated in an uncivil way.
A couple years ago, a best-selling book (The No A**hole Rule by Robert Sutton) brought this issue to national discussion. It described—using the TCA, or...(register to read more)
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